Ask them why they are saying, "No." One way to find out if a customer is simply not sold and needs more information is to ask them if they mean “no, not now…or no, not ever?” Many times a customer who is unable to commit to a purchase is simply in need of more information. Have you found out what the customer needs? Or are you trying to sell something you like? If you have followed the TrainerTainment #1 Rule of Selling, “Find out what the customer wants and sell them that,” you will be in the best position for getting a yes! Try some trial closing questions during the sales process like, Mr. Customer, how does a group event here at XYZ Fun Center sound to you? Find out what part of the offer turns the customer on.