Refund / Return Policy
Products purchased that are downloadable are NOT refundable. Products purchased that are not downloadable (CD, DVD, Diskette, or Hard Printed Versions) may be returned for a full credit, minus shipping and handling charges. However, before any product may be returned, the customer must contact us and we will provide you with a “Return Authorization Form” and instructions on how to ship the product back. To obtain a refund, you must notify Trainertainment, LLC within 30-days of your original purchase date that you desire a refund for the product purchased. The “Return Authorization Form” provided to you must be returned Trainertainment, LLC. by regular mail only (no e-mail), within 10-days, in order to obtain a refund.