“I just wanted to pass this success story on to you. After your seminar, we decided to immediately implement some of your suggestions concerning birthday parties. In particular, we began using the airport placards to greet the parties, we began playing games with the parties, and we had the hostesses dressed up in fun hats. Our first party using these techniques netted a $100 gratuity for our party hostess. Mind you, we have never had a gratuity over $80 in the 11 years I've been here. I just wanted to say thanks.”

Dave Piazza, General Manager, Keystone Lanes