• Great Customer Service is Great Sales – 90 Minute presentation-½ hour Q/A Attendees: Front desk, customer service, bar, snack bar, managers, all employees, arcade…anyone who comes in contact with a customer.
  1. The Bluebonnet Theory
  2. Meeting & Greeting the Customer
  3. Customer Needs Awareness-(how do you do that?)
  4. Handling the Difficult Customer
  5. Creating Fun for the Team Member and the Customer-the FISH way
     1. Choose Your attitude
     2. Play
     3. Be Present
     4. Make Their Day
• Team Building-Play Therapy – The Product (2 Hour Experiential Event) (Everyone Participates) Customize the event, completely teach the process. (we will do the actual event)
• Outside-In selling method – 90 Minute presentation-½ hour Q/A of how to utilize this type of selling event. Contacting the most number of people and providing the best sales presentation to many potential buyers at one time through a focus group play therapy event.
• Mock Outside-In event – Experiential Training (invite 2-4 business friends if you would like for additional feedback) The event will be from 11:00 a.m.-1:00 p.m.
• Group Sales – 1 ½ hour session (speaking) ½ hour Q/A…Attendees for this session include anyone who is booking group sales and or birthday parties
• Promotions – Making them as operational as opening and closing procedures- 90 minute session (speaking) ½ hour Q/A… This training segment teaches you how to implement promotional ideas based on a 30, 60, 90 day program? “Strike it Rich” is a fun promotion that is completely detailed for you, your staff, and your customer! Attendees, front counter, sales, managers-owners.
• Hosting Great Birthday Parties – Party host training. 1 ½ hour session (speaking) ½ hour Q/A Attendees, Party hosts, Customer service, someone from food and beverage, management, party coordinator, someone from sales.
• Birthday Party Systems Training – Maximize your space, minimize lane down time, implement a sales qualification process that will double the number of parties your currently book now. 90 minute session (speaking) ½ hour Q/A. Attendees, Management-Owners, Front Counter if they answer the phone and book parties, Sales.
• Train the Trainer – This training class teaches you how to provide on going training to your staff. You’ll improve morale, performance, and employee retention when you implement this 1 hour monthly training system. 90 minute class and a BONUS training segment when you pick any 1 of the 12 trainer chapters from training the front line guide! Attendees, Managers, Owners, Supervisors.

Wednesday
1:00-3:00
Attendees: Desk, customer service, bar, snack bar, managers.
Great Customer Service is Great Sales

3:30-5:30
Attendees: Everyone who books a birthday party or group function.
Group Sales Training

6:30-8:30
Attendees: Supervisors and managers.
Train the Trainer

Thursday
9:00-11:00
Attendees: Desk, telemarketing, managers
Great Customer Service is Great Sales

11:00-1:00
Attendees: Desk, customer service, snack bar, party coordinators, sales, managers, and even a couple of potential corporate buyers for additional feedback
Outside-In Experience!

4:00-6:00
Attendees: Sales and managers
Promotions